Discover more in our FAQ
Have a question or thinking of a bespoke piece? Reach out — our studio is here to help. Studio hours: Monday–Friday, 9am–6pm.
CONTACT US
Can a piece be tailored to my space or project?
Absolutely! Every piece is already made to order for you. We offer bespoke solutions for dimensions, colour tone, and timber selection. Whether it's a dining table for your home or a custom bookshelf for your office — we can design and craft it to meet your needs. Get in touch for project consultation, and let's bring your vision to life together.
What is the difference between Original Surface and Sanded Finish?
Original Surface: Preserves the natural patina, wear, and traces of the timber's past. Characteristic details like cracks, colour variations, and old nail holes are left intact. Ideal for those seeking a rustic, vintage aesthetic.
Sanded Finish: The timber is carefully sanded to create a smooth surface, then protected with natural oil or varnish. The wood's grain and colour tones become more pronounced, providing a cleaner, more contemporary look. Both options preserve the timber's authenticity — it's simply a matter of aesthetic preference.
How long does the crafting process usually take?
For our standard pieces, production time typically ranges from 4-6 weeks. Each piece of timber is individually selected, processed, dried, and assembled — it takes time, but the result is furniture built to last generations. We'll keep you informed at every stage of your order.
Where does Woody Workz source its reclaimed timber?
Our reclaimed solid oak and chestnut comes from old structures being demolished or restored — houses, barns, factory beams. Each piece has lived for decades, even centuries, as part of a building, gaining its character over time. No tree is felled for our timber.
How should reclaimed wood be cared for at home?
Reclaimed timber is far more durable than you might think! Maintenance is quite simple:
- Daily cleaning: Wipe with a dry or slightly damp cloth. Avoid excessive water.
- Stain removal: Use natural soapy water or specialist wood cleaner.
- Protection: Feed and protect the surface 1-2 times a year with natural wood oil (linseed oil, walnut oil).
- Heat & moisture protection: Use mats under hot dishes, keep out of direct sunlight.
- Scratches: Minor scratches become part of the patina over time — it's the natural beauty of timber.
How long does delivery take?
In-stock items are delivered within 3 to 5 business days. Made-to-order pieces are dispatched in 4 to 6 weeks. Delivery is free across the UK.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Shop Pay and Google Pay.
Can I cancel my order?
Yes. You can cancel your order, except for custom-size pieces, which are made to your measurements. Please contact us at studio@woodyworkz.com as soon as possible.
What is your returns policy?
You can return your order within 14 days of delivery. Custom-size pieces are made to your measurements and cannot be returned. See our refund policy for details.
