Shipping policy

Shipping

We ship with FedEx, fully tracked. You will receive a confirmation email with your tracking number once your order is dispatched.

In-stock items and samples are dispatched promptly and arrive within 3 to 5 business days.

Made-to-order and bespoke pieces are prepared specially for you and are ready within 3 to 4 weeks. We will keep you updated throughout.

Larger pieces, such as dining tables, beams and flooring, are delivered by pallet. Delivery times remain broadly the same.

Delivery areas

United Kingdom: free standard delivery on all orders.

European Union: standard delivery at a flat rate of £14.99.

United States: we deliver to the US with all duties and shipping handled by us. Please contact us at studio@woodyworkz.co.uk for a tailored quote.

Returns

Returns are accepted within 14 days of delivery on in-stock items.

Bespoke and made-to-order pieces are crafted to your specifications and cannot be returned, unless they arrive damaged or faulty.

Samples are non-returnable. If you place a full order afterwards, we are happy to credit the sample cost against it.

Each piece is made from reclaimed timber, so natural variation in colour, grain and texture is part of its character and is not considered a fault.

If an item arrives damaged, faulty or incorrect, contact us straight away and we will put it right at no cost to you. For change-of-mind returns, return shipping is the responsibility of the customer. For larger pieces delivered by pallet, please note that return carriage can be significant.

To start a return, contact us with your order number and reason. We will provide return authorisation and instructions. Once we receive and inspect the item, we will refund your original payment method within 7 to 10 business days.

For any questions, contact us.